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Refund policy

Return Policy - Please Read Before Buying

At AEX Toys, we strive to ensure all our customers have a happy and satisfactory shopping experience. Due to the intimate nature of our products and for hygienic purposes, we do not accept returns unless they are faulty. 

We wish our customers to have a happy and satisfactory shopping experience with us. Our products are very rarely faulty, in fact only 0.01% of all orders get returned with a fault which is a very impressive rate. We therefore hope you will take the time to check the size guides of each item and its manufacturer, which are attached to each product and brand.

 

For returning items that are not broken. Please return all purchases to:

AEX Toys
PO BOX 228
Hitchin
Herts
SG4 0WW

Any discrepancies or damaged items need to be reported within 36 hours of being delivered. All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to your customer.

Returns Forms

Please fill out a returns form when returning items back to the PO BOX returns address.

Click to download the returns form for your website in several formats - HERE

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